Delivery & Tracking
Returns, Refunds & Exchanges
- Can I return purchases made in store by post?
- How long does a refund take if I return my order to the warehouse?
- How long does a refund take if I return my product to store?
- Are delivery costs refunded if I return my order?
- I returned my order paid with Klarna, however Klarna are still advising I pay my installment. Is this right?
- I bought a product that was later reduced in price. Can I get a refund on the difference?
Orders & Payment
- Do you ship internationally?
- What should I do if my payment is refused when placing an order?
- Can I use a card that's not registered in Europe?
- What payment methods can I use online?
- Why has my order been cancelled?
- How many items can I purchase in a single order?
Product
- I have a faulty product that I bought online
- I have a faulty product that I bought in store
- I have a faulty product but I can't find my receipt. What do I do?
- I have a faulty product purchased from another retailer
- My shoes are uncomfortable. Can I return them?
- Do you offer a repair service?