I have a faulty product purchased from another retailer 06 May 2026 17:42 Updated Please contact the retailer directly for assistance. Related articles I have a faulty product that I bought in store I returned my order paid with Klarna, however Klarna are still advising I pay my installment. Is this right? I bought a product that was later reduced in price. Can I get a refund on the difference? Why is my order not eligible for an exchange? How can I exchange my order?